This Privacy Policy explains how KeyServ Company, LLC and its affiliated brands (collectively, “we,” “us,” or “our”) collect, use, and protect your information when you visit our website, request or receive our services, or communicate with us by phone, email, or text message (SMS/MMS).

1. Information We Collect

We collect information you provide directly to us, information generated when you use our website and services, and limited information from third parties who help us deliver our services.

Information you provide

• Contact and identity details — name, mailing or service address, email address, and phone number.
• Service information — property details, service requests, estimates, scheduling preferences, and notes related to the work you ask us to perform.
• Transactional information — invoices, payment records, and history of services provided. (Card payments are processed by our payment processor; we do not store full payment card numbers.)
• Communications — the content of messages, calls, and forms you send to us.

Information collected automatically

• Technical & usage data — IP address, browser and device type, pages viewed, and how you interact with our website.
• Location data — service address and general location needed to dispatch crews and route work.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, dispatch, and perform the services you request;
• Send service-related communications such as appointment confirmations, crew arrival and dispatch notifications, estimates, invoices, and account updates;
• Respond to your inquiries and provide customer support;
• Process payments and maintain business records;
• Improve our website, services, and customer experience;
• Send promotional and marketing communications — such as seasonal service reminders, special offers, and announcements — where you have consented to receive them; and
• Comply with legal, tax, and regulatory obligations.

3. SMS / Text Messaging & Mobile Information

This section describes how we handle mobile phone numbers and text messaging consent. It applies to our application-to-person (A2P) messaging program operated through our messaging provider.

4. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

Recipient	Purpose
Service providers & vendors	Companies that perform services on our behalf — messaging platform, telecommunications carriers, payment processor, scheduling and CRM software, and IT providers — under contractual obligations to protect your information and use it only as we direct.
Legal & regulatory	When required by applicable law, regulation, legal process, or to protect the rights, property, or safety of our company, customers, or others.
Business transfers	In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

As stated above, text messaging originator opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes.

5. Data Retention

We retain personal information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and comply with our legal obligations. When information is no longer required, we securely delete or de-identify it.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your state of residence, you may have rights to access, correct, or delete the personal information we hold about you, to opt out of certain uses, and to receive a copy of your information. We operate in North Carolina, South Carolina, Florida, and Alabama; the rights available to you depend on the laws of your state. To exercise any available right, contact us using the details below. We will not discriminate against you for exercising your privacy rights.

8. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 (or the age required by applicable law). You must be at least 18 years old to enroll in our text messaging program.

9. Cookies & Tracking

Our website may use cookies and similar technologies to operate the site, remember preferences, and analyze traffic. You can control cookies through your browser settings; disabling them may affect how the website functions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and, where appropriate, provide additional notice. Your continued use of our website or services after an update constitutes acceptance of the revised policy.